FAQ

Welcome to the Jelsar FAQ page! Below, you’ll find answers to the most common questions about our American Eagle Silver Coins, shipping, payments, returns, and more.

1. Are the coins you sell authentic?
Yes! All of our American Eagle Silver Coins are 100% authentic. We ensure the highest quality by sourcing only genuine coins.

2. What payment methods do you accept?
We accept all major credit cards, offering a secure and convenient payment process.

3. How long does shipping take?
Our shipping process consists of two parts:

  • Handling time: 1 to 3 business days to process your order.

  • Delivery time: 3 to 7 business days, depending on your location.

A tracking number will be provided once your order ships, so you can monitor its progress.

4. What is your return policy?
We are committed to ensuring 100% customer satisfaction. If you're not happy with your purchase, you may return your item within 30 days for a full refund. Once we receive and approve the return, your refund will be processed within 7 days. Please contact us to initiate a return.

5. Do you ship internationally?
Currently, we only ship within the United States. We plan to expand our shipping options in the future.

6. Can I cancel my order after placing it?
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we can cancel it. Once it has shipped, cancellations are not possible.

7. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

8. How do I contact customer service?
If you have any questions or concerns, feel free to contact us:

We hope this FAQ page has been helpful! If you need any additional assistance, don't hesitate to reach out. We're here to ensure your satisfaction!